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WE WANT YOUR FEEDBACK - Patient Participation Group (PPG) Survey 2016

The Marlborough Medical Practice Patient Participation Group (PPG), are currently running their second annual survey to gather feedback from patients of the practice, and their carers.

We hope this will give people a good opportunity to feed back about what really matters to them about the practice.

Paper copies of the survey are available from the practice. Alternatively, you can submit your views online at the following link:

Dr Abigail Griffiths will be leaving the practice on 7 October 2016.

The Practice has so far been unable to recruit a much-needed new GP to replace Dr Griffiths.  Whilst we strive to appoint a new GP patients currently registered with Dr Griffiths have been allocated to other GPs in the Practice and notified in writing of their new Named GP.

Primary care services across the country are currently under extreme pressure and as you may have seen in the national press GP recruitment is particularly difficult at the moment.  There is a recognised national crisis in recruitment of new GPs.  The Department of Health has promised more funding for the NHS and in particular GP recruitment.  Whilst this is welcome it is unlikely that the benefit of this extra funding will be felt in General Practice for at least five more years.

As a Practice we can only continue to provide the best possible service in extremely difficult circumstances and we are having to consider very carefully how we can continue to deliver safe and reliable medical care through our remaining Partners, Salaried GPs and Locums.  Patients may therefore experience a change in the service provided by the Practice.

We appreciate the frustration of patients during these difficult circumstances and would suggest the most useful thing patients can do is write to our local MP, Claire Perry, at the House of Commons or email her at

Meningitis B Vaccination

Parents and guardians of young children will be aware of the current media coverage regarding a petition to Parliament for all children under 11 to be given Men B vaccine.  This has gained impetus following endorsement by Matt Dawson, whose son also contracted meningitis (although it should be noted that this was with a different strain for which there is already a comprehensive vaccination programme).

The nationwide Men B immunisation programme was introduced in September 2015 for those babies who are due to receive their primary immunisations starting at 2 months of age on or after 1 September 2015 (ie: those born on or after 1 July 2015), with a one-off catch up programme for those infants born from 1 May 2015 to 30 June 2015.  When any new immunisation programme is introduced there has to be a cut-off date to determine eligibility, however it is recognised that families with children outside the eligible group will be naturally disappointed.

The Practice GPs cannot administer vaccines on a private basis to patients on the Practice list and it is not appropriate for the Practice to signpost to any private suppliers of these vaccines as these suppliers act outside of the NHS and we cannot therefore assure that they are following the required standards for the safe storage, supply and administration of these medicines.  There is currently a shortage of supply of the Men B vaccine and although this does not affect supply to the national programme it may affect access to private supplies.  

Named GP for All Patients

In accordance with the current government and our NHS contract, all patients on our list have been allocated a named accountable GP. This GP is responsible for the co-ordination of all appropriate services that relate to your care.

You are unlikely to see any notable change in the way care is delivered to you by our practice, this process is simply a formalisation of our current process.

We hope that you are able to see this GP when you require an appointment with the practice, however, you will be able to book an appointment with any of our GPs.

If you do not know who your GP is, please ask at your next visit to the practice. 

If you would prefer for your care to be transferred to that of another GP in the practice, we will try to accommodate these requests when they are made in writing to the practice, and where the receiving doctor has the capacity to take more patients onto their list. If you feel you would like to change doctors, please put your request in writing to Amy Lacey, Patient Services Manager.

Access All Areas

We are delighted to announce that existing patients can now enjoy access to our wide range of services at the touch of a button. Whether managing your appointments or ordering a repeat prescription, you can now do both without leaving your home.

In addition, if you would like to be able to view a summary of your health records online, simply call into the surgery to request access is set up. 

Further information about patient's access to online services can be found here:Patient Access to Online Services.  

Gold Plus Award from Wiltshire Investors in Carers GP Accreditation Scheme

We are delighted to announce that the Practice has been awarded a Plus award for carers support for the second year running.  This is an award in recognition of our hard work in providing services for our patients who are Carers and to help them in the role they take on when supporting a loved one. 

Further information about this award and the support we can offer to carers is available in the Latest News section and Carers Support section of this website. 

Friends and Family Test (FFT)

We would like your feedback on the care or treatment we give you any time you visit or have contact with the practice. To do this, we would encourage you to complete the Friends and Family Test through this website, or by requesting a form at reception. 

Call Recording

All incoming and outgoing telephone calls are recorded and monitored for patient care and training purposes.

The Marlborough Medical Practice Online

Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

Cancel Your Appointment

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(Site updated 06/10/2016)
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