Administration

General

Registration

Medical Records


Reception opening hours
Dispensary opening hours
Disabled Access
How to find us
Car parking
Table of fees
Zero tolerance
Complaints & suggestions

 


Change of address
Change of doctor
Temporary residents
Overseas visitors
 
 

 


Confidentiality

CHRISTMAS AND NEW YEAR 2011/2012 SURGERY TIMES

The Surgery will be closed between

6.30pm on Friday 23 December 2011 until 8.00am on Wednesday 28 December 2011. Telephone lines will open at 9.00am

and

6.30pm on Friday 30 December 2011until 8.00am on Tuesday 3 January 2012.  Telephone lines will open at 9.00am

When the surgery is closed contact Wiltshire Medical Services on 0300 111 5717 for urgent medical advice and treatment

Reception opening hours

Weekdays:    8.00 am to 1 pm and 2 pm to 6.30 pm

The telephone lines (01672-512187) are open from 9 am to 1 pm and from 2 pm to 6.30 pm on weekdays only.

The surgery is closed on Saturday, Sundays and bank holidays.

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Dispensary opening hours

Weekdays:    8.30 am to 1 pm and 2 pm to 6.30 pm

The telephone line (01672-514878) is open from 9 am to 1 pm and from 2 pm to 6.30 pm on weekdays only.  Please note that this line is for Dispensary enquiries - we do not accept telephoned requests for repeat prescriptions.

The Dispensary is closed on Saturday, Sundays and bank holidays.

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Disabled access

We aim to ensure staff aware aware of the needs of our disabled patients.  All areas of our practice are accessible by wheelchair and disabled toilets are available. Two dedicated disabled parking spaces are provided adjacent to the main reception.


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How to find us

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Car parking

We regret that there is no parking for patients at the surgery; apart from two spaces for use by disabled patients. 

Please use the public car park or on-street parking in George Lane.

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Zero tolerance policy

The practice operates a Zero Tolerance Policy for abusive and aggressive behaviour in the surgery.  Any patient reported as having been abusive or displaying aggressive behaviour to any staff member will be removed from the surgery list. 

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Change of address

It is important that you let the practice know if you change your address or telephone number.  If you move to an address outside the practice area you will normally be asked to register with another practice.  Occasionally, exceptions to the request to re-register may be made on clinical grounds.

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Change of doctor

You may request to be registered with a different doctor - you can make such a request to change verbally to one of our Receptionists. or in writing to the Practice Manager.   If there is a specific reason for your request it is helpful if it can be mentioned.

The new doctor's agreement will be sought, and, subject to his or her agreement, your registration will be transferred and you will be informed.

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Temporary residents

If you are not registered with the practice, but are living temporarily within the practice area , you are entitled to receive treatment from this practice and you may make appointments as described above.

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Confidentiality

We are required by the Department of Health to inform all patients that access to information about them may be given, under strictly controlled conditions, to other staff within the NHS. 

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