Weekdays:
8.00 am to 1 pm and 2 pm to 6.30 pm
The telephone lines (01672-512187) are open from 9 am to 1 pm and from 2 pm
to 6.30 pm on weekdays only.
The surgery is closed on Saturday, Sundays and bank holidays.
Dispensary opening hours
Weekdays: 8.30 am to 1 pm and 2 pm to 6.30 pm
The telephone line (01672-514878) is open from 9 am to 1 pm and from 2 pm to
6.30 pm on weekdays only. Please note that this line is for Dispensary
enquiries - we do not accept telephoned requests for repeat prescriptions.
The Dispensary is closed on Saturday, Sundays and bank holidays.
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Disabled access
The following facilities are available:
- two parking spaces for disabled people
- all clinical rooms on the ground floor
- disabled WC.
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How to find us
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Car parking
The only
parking spaces available to patients in the Surgery car park are the two spaces
for use by disabled patients. The remainder of the Surgery car park is
allocated for the practice's staff, and those of the neighbouring dental practice staff. There are also four spaces
which belong to Kennet Pharmacy.
There is plenty of parking available in the nearby public car park, and there is
additional on-street parking in George Lane. Also, we are willing for
patients who are very unwell to park in the car park, provided they explain that
they have done so to a Receptionist.
We regret that we do not have sufficient space to provide parking for patients
in the Surgery car park - for a fuller discussion please see the
article on parking in the page of "Frequently
asked questions".
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Zero tolerance policy
The practice does not tolerate abusive or violent behaviour
towards any member of the practice team.
The practice will immediately remove from its list any patient who is physically
violent; the practice may also remove from its list any patient who is
verbally abusive to a member of the practice team.
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Change of address
It is important that you let the practice know if you change your
address or telephone number. If you move to an address outside the
practice area you will normally be asked to register with another practice.
Occasionally, exceptions to the request to re-register may be made on clinical
grounds.
Change of doctor
You may request to be registered with a different doctor - you
can make such a request to change verbally to one of our Receptionists. or in
writing to the Practice Manager. If there is a specific reason for
your request it is helpful if it can be mentioned.
The new doctor's agreement will be sought, and, subject to his or her agreement,
your registration will be transferred and you will be informed.
Temporary
residents
If you are not registered with the practice, but are living
temporarily within the practice area , you are
entitled to receive treatment from this practice and you may make appointments
as described above.
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Confidentiality
We are required by the Department of Health to inform all
patients that access to information about them may be given, under strictly
controlled conditions, to other staff within the NHS.