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Archived News

New Phone System 

Our phone system is being replaced on Thursday 1 and Friday 2 June. There may be a disruption to our phone lines during the installation. If this occurs, please hang up and try again later.

Thanks you for your understanding.  

Friends of Savernake Hospital and the Community 

The Christmas Newsletter from the chairman of Friends of Savernake, Janet Louth, is now available at the following link: 

Dr Richard Hook 

Dr Richard Hook will be on sabbatical leave from Monday 13 February 2017 returning on Monday 13 March 2017.

The Practices's other GPs will provide treatment for Dr Hook's patients during this time.

Dr Abigail Griffiths left the practice on 7 October 2016.

The Practice has so far been unable to recruit a much-needed new GP to replace Dr Griffiths.  Whilst we strive to appoint a new GP patients currently registered with Dr Griffiths have been allocated to other GPs in the Practice and notified in writing of their new Named GP.

Primary care services across the country are currently under extreme pressure and as you may have seen in the national press GP recruitment is particularly difficult at the moment.  There is a recognised national crisis in recruitment of new GPs.  The Department of Health has promised more funding for the NHS and in particular GP recruitment.  Whilst this is welcome it is unlikely that the benefit of this extra funding will be felt in General Practice for at least five more years.

As a Practice we can only continue to provide the best possible service in extremely difficult circumstances and we are having to consider very carefully how we can continue to deliver safe and reliable medical care through our remaining Partners, Salaried GPs and Locums.  Patients may therefore experience a change in the service provided by the Practice.

We appreciate the frustration of patients during these difficult circumstances and would suggest the most useful thing patients can do is write to our local MP, Claire Perry, at the House of Commons or email her at

Carers Rights Day 25th November 2016

Every year, Carers Rights Day brings organisations across the UK together to help Carers know their rights and find out how to get the help and support they are entitled to.

Carers Support Wiltshire will be available to answer any questions during the day in the main entrance areas to many of our local hospitals including Savernake and the Great Western. 

More information about Carer Support Wiltshire events at hospitals can be found at the following link:

To find out more about Carers Rights Day, please follow the below link:

Meningitis B Vaccination

Parents and guardians of young children will be aware of the current media coverage regarding a petition to Parliament for all children under 11 to be given Men B vaccine.  This has gained impetus following endorsement by Matt Dawson, whose son also contracted meningitis (although it should be noted that this was with a different strain for which there is already a comprehensive vaccination programme).

The nationwide Men B immunisation programme was introduced in September 2015 for those babies who are due to receive their primary immunisations starting at 2 months of age on or after 1 September 2015 (ie: those born on or after 1 July 2015), with a one-off catch up programme for those infants born from 1 May 2015 to 30 June 2015.  When any new immunisation programme is introduced there has to be a cut-off date to determine eligibility, however it is recognised that families with children outside the eligible group will be naturally disappointed.

The Practice GPs cannot administer vaccines on a private basis to patients on the Practice list and it is not appropriate for the Practice to signpost to any private suppliers of these vaccines as these suppliers act outside of the NHS and we cannot therefore assure that they are following the required standards for the safe storage, supply and administration of these medicines.  There is currently a shortage of supply of the Men B vaccine and although this does not affect supply to the national programme it may affect access to private supplies.  

Named GP for All Patients

In accordance with the current government and our NHS contract, all patients on our list have been allocated a named accountable GP. This GP is responsible for the co-ordination of all appropriate services that relate to your care.

You are unlikely to see any notable change in the way care is delivered to you by our practice, this process is simply a formalisation of our current process.

We hope that you are able to see this GP when you require an appointment with the practice, however, you will be able to book an appointment with any of our GPs.

If you do not know who your GP is, please ask at your next visit to the practice. 

If you would prefer for your care to be transferred to that of another GP in the practice, we will try to accommodate these requests when they are made in writing to the practice, and where the receiving doctor has the capacity to take more patients onto their list. If you feel you would like to change doctors, please put your request in writing to Amy Lacey, Patient Services Manager.

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

Cancel Your Appointment

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Carers Week - 6 - 12 June 2016 

Carers Week will be taking place from 6 – 12 June 2016. This is an annual campaign to raise awareness of caring, highlight the challenges that Carers face and recognise the contribution they make.

A Carer is someone, of any age, who provides unpaid regular support to family or friends who could not manage without this help. 

Marlborough Medical Practice has achieved the Gold Plus Award for two years running in recognition of the hard work we do providing services for our patients who are Carers.  This can help them in the role they take on when supporting a loved one.

The Marlborough Medical Practice supports carers in a number of ways:

  • Offer Carers flexible appointments with our clinical staff to suit their needs as we understand that looking after your own health can be challenging when caring for someone else.
  • Undertake Carer support clinics at the Surgery during the year and all Carers will be invited by letter to attend.
  • Notifying Carer’s Support Wiltshire when we are made aware someone is a carer. Carers are then contacted by a support worker and will be offered relevant information and advice.

If you believe you are a carer, please let the practice know so that you can receive any additional support you may require. Any patient who is a Carer can register on the practice’s ‘Carer’s Register’ by collecting a pack from Reception and returning the completed form it contains.

More information is available on the practice website, along with an electronic version of our Carers registration form:

Wiltshire Carers can be contacted by phone on 0800 181 4118, or through their website:

Gold Plus Award from Wiltshire Investors in Carers GP Accreditation Scheme

We are delighted to announce that on 16 July 2015 two members of our staff attended the GP Accreditation Award Evening in Devizes to accept on behalf of the Practice our Gold Plus award for carers support for the second year running.  This is an award in recognition of our hard work in providing services for our patients who are Carers and to help them in the role they take on when supporting a loved one.  The evening consisted of some interesting talks by people who run the organisation and also from carers themselves.  

At the Marlborough Medical Practice we hold a carers’ register and any patient who is a carer can register on this by collecting a pack from the front desk, completing the form and returning to reception.  We will then notify Carers Support Wiltshire which is an organisation providing relevant information and advice, a regular newsletter and offers local support services.

We also hold Carers Support Clinics during the year and all Carers will be invited by letter to book an appointment if they wish to.  The appointment includes a 20 minute appointment with our Heath Care Assistant and a 20 minute appointment with Carers Support Wiltshire to offer support, advice and information as required.

We are also able to offer carers flexible appointments with all our clinical staff, to suit there needs as we understand that looking after your own health can be challenging when caring for someone else, and that your time is limited. For more information, or to book an appointment, please contact our reception team. 

MMP Carers

(Left to right) Cllr Keith Humphries, Cabinet Member for Health (including Public Health) and Adult Social Care at Wiltshire Council, Gillian Davies, MMP Nursing Administrator, Susan Stoker, MMP Practice Administrator and David Noyes, Director of Planning, Performance & Corporate Services at NHS Wiltshire CCG.

Patient Participation Group (PPG) Survey 2015

The Marlborough Medical Practice Patient Participation Group (PPG) ran a survey to gather feedback from patients of the practice or their carers. We hope this gave people a good opportunity to feedback about what really matters to them about the practice.

We were overwhelmed by the response to our survey, and the number of comments from patients. The PPG has reviewed all of these and has decided to produce two reports. The first to be published is a short report highlighting the main areas and actions that came out of the survey. Copies of this report are available in the practice or can be downloaded here.

The second report is a longer report which looks at the responses in more details and will provide further information on the actions the PPG hope to take. Again, copies of this report are available in the practice or can be downloaded here

NHS England - List Maintenance Project 2015

The NHS is carrying out work in Bath, Gloucestershire, Swindon and Wiltshire to make sure the patient details on GP lists are accurate.   Letters are being sent to some patients, but not all.  If you do receive a letter, please either confirm your details or submit any changes.

For more information about this project please visit 

Dr Ralph Rosalie on Sabbatical

Dr Rosalie will be on Sabbatical Leave from Monday 2 May for four weeks, returning on Tuesday 31 May 2016.

The Practice's other GPs will provide treatment for Dr Rosalie's patients during this time.

Appointment Availability - Thursday 12 November 2015 

GP and Nursing Appointments will not be available on the afternoon of Thursday 12 November as the Practice GPs will be offsite attending a GP Forum.

If you are in need of urgent medical attention please contact our Reception Team on 01672 512187.  Medvivo, the Out of Hours Provider in Wiltshire, will be providing assistance for urgent medical needs.

Dispensary will remain open for collection of medication.

We apologise for any inconvenience this may cause.

Ongoing outbreak of Ebola virus

The practice is aware of the growing concerns nationally about the Ebola outbreak that is currently affecting people in Guinea, Liberia, Nigeria, Senegal and Sierra Leone.

Further information about Ebola, including symptoms, how the virus spreads and what to do if you suspect you have it is available on the NHS Choices website at the following link:

Experts studying the virus believe it is ‘highly unlikely’ that the disease will spread within the UK.

However, any patient that has a fever (ie a temperature of over 38°C), or a history of fever in past 24 hours AND has returned from (or is currently residing in) a viral hemorrhagic fever (VHF) endemic country may have suspected Ebola, and should be isolated and 111 / 999 called. 

Carers Week 2015 

From 8 – 14 June 2015, carers week will be taking place across the UK. Further details about this week and the events taking place locally can be found on the Carer Support Wiltshire Website at the following link:

More information about the support the practice can offer to carers is available in the Carer Support section of this website. 

Missed Appointments in March 

In March 2015, 186 appointments were missed by patients. This is equivalent to 40 hours and 10 minutes of clinical time lost to other patients. With this time, we could have offered up to 245 appointments to other patients.

Please let us know if you will be unable to attend your appointment so that we can make it available to others. Thank you. 


Your GP Cares Campaign

Your GP Cares is a campaign recently launched by the General Practitioners Committee (GPC) to highlight the challenges being faced in general practice, and raise these with the general public, our patients and with the Politicians.

As part of the campaign, a brief video has been created which provides a good explanation of the current issues, and can be viewed at the following link:

If you would like more information about the campaign, and the pressures facing general practices, please visit the GPC website at the following link:


Measured Drawings by Graham Excell A.R.I.B.A

Anne Excell has kindly loaned the Practice two pictures drawn by her late husband Graham Excell.

These pictures will be displayed in the Practice Waiting Room.   Any enquiries regarding this pictures are to be made to


Important Information about General Practice and your GP

The Wessex Local Medical Committee have produced an information leaflet for patients which includes facts about general practice in 2013 and offers a balanced and objective view to the patients of this practice.

General Practice the Facts

The Marlborough Medical Practice Online

Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website